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Risk Management Focus
Patient Communication
Overview
How important is communication as a risk management tool? Some studies suggest that as many as 63 percent of suits are based on communication issues: failure to keep the family informed; the patient’s desire for revenge; or the perception that the physician or other members of the health care team were avoiding the family. Other estimates go as high as 80 percent.
Objectives
Upon completion of this course, a physician should be able to:
1. Cite the most common motivators that prompt patients to sue.
2. Detect common communication traps that hinder relationships.
3. Handle three specific types of problem patient situations.
4. Develop a plan for strengthening patient communication.
Target Audience
This course is designed for physicians who want to strengthen communication and relationships with patients.
Methodology
This is a self-study course consisting of text and CME test. Physicians should read the course content, answer the test questions and submit the answers for scoring. Those who complete the course with a score of 80 percent or higher will earn a maximum of 1 AMA PRA Category 1 creditTM.
Faculty/Author
This course was developed by Rosemary Gafner, Ed.D. Dr. Gafner’s CV is available on request or online at https://www.medrisk.com/Medrisk/Faculty/CV/default.aspx.
CME Information
Medical Risk Management, Inc. is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing education for physicians. Medical Risk Management, Inc.designates this continuing medical education activity for a maximum of 1 AMA PRA Category 1 creditTM. Physicians should only claim credit commensurate with the extent of their participation in the activity.
This activity is valid for release May 1, 2007 and expires on April 30, 2010.
Commercial Support
This activity was developed solely by Medical Risk Management, Inc. without any outside commercial support.
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